Specifics tasks & Responsibilities: - Gather business requirements for incidents, enhancement requests, and projects; - Prepare detailed design specifications for program, report, or interface development; - Coordinate IT implementation activities with the business users and other IT Support Teams; - Respond to and resolve problem tickets and service requests raised by users; - Use API tools (as MuleSoft Anypoint Studio) and other developer tools (as TFS and Postman) to troubleshoot/debug and r…